Please ensure you pack the equipment according to the instructions supplied on the workshop application form. If the equipment is not adequately packed, the equipment can be damaged in transit.
Dispatch your equipment to the below address:
European Instruments Ltd.
Terms of Service
A charge will be made to inspect the equipment (please refer to the Workshop Application Form for current cost). This will cover:
- Inspection of the equipment,
- Raising an estimate
- Return carriage in the event the repair estimate is not accepted.
*If the equipment cannot be repaired the inspection charge will be reduced (please refer to the Workshop Application Form for current cost) to cover the cost of return carriage back to you.
We will charge the inspection charge if the customer does not proceed with the repair.
We will not charge if the customer proceeds with the repair or they purchase a replacement balance.
Once estimated the customer has 30 calendar days to decide what to do. If we have not received instructions from the customer within 30 days we will commence arrangements to return the balance to them and invoice them for the inspection charge
We offer a fixed price repair service for pipettes (excluding spares): RepCal
To get a quote for this service, please fill out the service enquiry form and select RepCal as the calibration level.