| Feedback Submitted By: | OUH Dept of Haematology/Biohemistry |
| Equipment Serviced & Calibrated: | Pipettes |
| Level of Calibration: | UKAS Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Were you satisfied with the time taken to receive your certification? Yes | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? Yes | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? With such a large amount of pipettes (which do change over the year) the insistence to identify and catalogue without flexibility prior to service is unrealistic. Basing on previous individual visits didn’t provide and accurate reflection of requirement. The new 6 digit balance being attempted to be used severely delayed the process which I guess wasn’t factored into the final costings. Even with an isolated room with concrete floors and laboratory grade benching it could not be made to work reliably. | |
Published: 7-November-2019