| Feedback Submitted By: | Manchester Blood Centre |
| Equipment Serviced & Calibrated: | Pipettes |
| Level of Calibration: | UKAS Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Were you satisfied with the time taken to receive your certification? No | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? Yes | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? Generally the service provided was very good. The only improvement that I could possibly suggest is that the paperwork relating to the calibration could have been forwarded to us in a more timely manner to allow us to fully update our records. A comment from my colleague is that perhaps the engineer could carry a supply of replacement parts to provide on-site repair if required. | |
Published: 13-February-2020