| Feedback Submitted By: | All Print Supplies Ltd |
| Equipment Serviced & Calibrated: | Balances |
| Level of Calibration: | Standard Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? Yes | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? I wasn’t at all impressed with the customer service. No acknowledgement of my PO until I asked the question a week later. No suggestion of when the service would be booked, and a last minute email from the service team asking if a date 2 days later would be acceptable for a service. The impression this makes is a feeling of disorganisation and chaos. Communication with customers seems to be a low priority. The engineer was excellent, helpful and knowledgeable. He also sent the calibration certificate when he said he would. | |
Published: May 12, 2022