| Feedback Submitted By: | North Somerset Council |
| Equipment Serviced & Calibrated: | Balances |
| Level of Calibration: | UKAS Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Were you satisfied with the time taken to receive your certification? Yes | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? Yes | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? On the day of the first visit the service team were using e-mails to communicate an issue about the visit. E-mail is not sufficiently positive in this instance and I was disappointed that the phone number I had provided was not used to ensure I received the communication (small unit so not constantly monitoring e-mail). The first visit date was withdrawn even though I accepted the date early the following day. I would expect a date to be available for a reasonable time after the offer is made. At the first visit there was an issue with the calibration of our microbalance. However I am very satisfied with the way this was managed with a quick revisit and reissue of a compliant calibration certificate for the balance. | |
Published: 19-December-2022