| Feedback Submitted By: | University of Greenwich |
| Equipment Serviced & Calibrated: | Pipettes |
| Level of Calibration: | Standard Service & Calibration |
| Location of Calibration: | Returned Equipment to European Instruments |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical content of our certification? | |
| How well did we communicate as a company? | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? No | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? The first time I have used your pipette service, overall a disappointing experience. I sent the pipette to you in late October 2022, I chased a response to confirm receipt on 30/11/22. In mid-December my diagnosis of the fault was confirmed and I was advised that the pipette had to be returned to the supplier in Germany for repair. It still had not left the UK on the 6th of Feb 2023 and I only received a quotation for the repair on the 22/2/23… 4 months after supplying it to you. On the 25th of March I again had to chase for an update and the pipette arrived with us a at the end of March. I surmise that your lab is very busy and the ‘unusual’ request of a single pipette repair fell through the cracks, hardly impressive though. | |
Published: 4-April-2023