| Feedback Submitted By: | Zoma Fungal Diagnostics Ltd |
| Equipment Serviced & Calibrated: | Balances |
| Level of Calibration: | UKAS Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Were you satisfied with the time taken to receive your certification? Yes | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? Yes | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? I had a very positive response to my initial website request from your Technical Sales Representative via both telephone and email. He was informative, helpful and enthusiastic. Although, once the Service Team became involved there was a lot of backwards and forwards, no less than 6 emails, repeating information which was included in the original application, before an appointment was set up. I felt as if my emails were not being read and understood fully and that I was talking into a technical vacuum which existed only to tick boxes on a form (repeatedly!). However, your engineer, was efficient, punctual, and polite, and a great representative for the company’s calibration service. | |
Published: 8-February-2024