| Feedback Submitted By: | David Norris Analytical Laboratories Limited |
| Equipment Serviced & Calibrated: | Balances |
| Level of Calibration: | UKAS Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Were you satisfied with the time taken to receive your certification? Yes | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? Yes | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? DNAL have been your Customer for almost 20 years I give the same feedback every year and things never change ….. Our balance Engineer is absolutely 1st class, which is the primary reason we keep coming back to you The bureaucracy to arrange a visit continues to be cumbersome and unhelpful, despite us giving the same feedback year on year I really do not know why you ask for feedback, and then ignore it ….. | |
Published: 9-January-2025