| Feedback Submitted By: | Axiom Veterinary Laboratories |
| Equipment Serviced & Calibrated: | Pipettes |
| Level of Calibration: | UKAS Service & Calibration |
| Location of Calibration: | On Site at Customers Premises |
Key:  Excellent Good Room For Improvement Poor | |
| How satisfied were you with the technical delivery of our engineer? | |
| How satisfied were you with the technical content of our certification? | |
| How well did our Service Team arrange the visit? | |
| How well did our Engineer plan / organise the visit on the day? | |
| Were you satisfied with the time taken to receive your certification? Yes | |
| Overall were you happy with the service you received? | |
| Did we supply the service you were expecting? No | |
| How would you rate our service in terms of value for money? | |
| Do you have any general feedback you would like to provide on the service we offer? Excellent service on the whole and very impressed with yout team for finding us a solution to accommodate our onsite visit. Only one criticism and that is that it took a little longer than expected to receive the pipettes back that weren’t calibrated on-site that your engineer took back with him. My impression was that the delay may have been caused by the fact you were waiting for an additional PO for a 12-channel that was added at the last minute – but nobody informed me of this until today. | |
Published: 16-July-2020