Customer Feedback

Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Grena Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by Brenntag UK Limited
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by James M. Brown Ltd
Overall Score: Excellent (4 out of 4 rating)
“We are very happy with the services offered. Communication is excellent, with requests for quotes or other queries being responded to in good time. The services are also usually completed very quic…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by TCS Biosciences
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Cellmark
Overall Score: Excellent (4 out of 4 rating)
“Always great service.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Code A Weld Holdings Ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Mast Group Ltd
Overall Score: Excellent (4 out of 4 rating)
“Very good and quick service”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by SGS UK Ltd
Overall Score: Good (3 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Omega Proteins Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by MERSEYSIDE POLICE
Overall Score: Excellent (4 out of 4 rating)
“Always a good service.

Not sure if there’s scope to give the instruments a clean too next time if applicable?”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Merseyside Police
Overall Score: Excellent (4 out of 4 rating)
“Excellent service. Easy to arrange”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Gamlen Tableting Ltd
Overall Score: Excellent (4 out of 4 rating)
“Jaroslaw was very professional and friendly.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Owlstone Medical Ltd
Overall Score: Excellent (4 out of 4 rating)
“When equipment fails calibration I would like to have access to the results so we can understand the impact in the performed work.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Cumbria Police
Overall Score: Excellent (4 out of 4 rating)
“Always a great service any contact we have is always professional.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by University of Glasgow
Overall Score: Excellent (4 out of 4 rating)
“The service we recieve from Gerry is excellent, he is extremelly knowledgeable and flexible to requirements of the University.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by FERA
Overall Score: Excellent (4 out of 4 rating)
“Service was brilliant and quick will use again in the future.”
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UKAS Weight Calibration Feedback

Feedback submitted by MCS Laboratories Limited
Overall Score: Excellent (4 out of 4 rating)
“Ordered some weights online. The order process was easy, I found what I was looking for without too much trouble. The weights were delivered in a timely manner, well packaged and with the calibrati…”
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UKAS Weight Calibration Feedback

Feedback submitted by Mitie /GSK
Overall Score: Excellent (4 out of 4 rating)
“Excellent prompt service with full communication throughout, as always.”
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UKAS Weight Calibration Feedback

Feedback submitted by Evotec
Overall Score: Excellent (4 out of 4 rating)
“Always a good service.”
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UKAS Weight Calibration Feedback

Feedback submitted by Ridgeway Biologics
Overall Score: Excellent (4 out of 4 rating)
“Great service.”
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UKAS Weight Calibration Feedback

Feedback submitted by Devon & Cornwall Police FP Lab
Overall Score: Excellent (4 out of 4 rating)
“The only negative feedback is that the website online quotation request did not work and I did not receive a quote. I had to follow up a couple of days later with an email. However my email was d…”
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UKAS Weight Calibration Feedback

Feedback submitted by NHS Blood and Transplant (CBC)
Overall Score: Excellent (4 out of 4 rating)
“After experiencing some difficulty with our pipette calibration clinic last year, Charlie was sent to us. He is an absolute joy to have in lab, always very professional and diligent.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“I have been using European instruments for the past 12 years .

Over this period I have moved all weight and pipette calibrations to them as the service we have received has been impeccable.

A…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Kirton Concrete Services Limited
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by ITS Testing Services (UK) Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Matrix Diagnostics
Overall Score: Good (3 out of 4 rating)
“Overall very happy with the quick service and communication. Always happy to help and answer questions. Initially the requested volumes for calibration was not followed however was resolved promptl…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Lloyds Clinical
Overall Score: Good (3 out of 4 rating)
“Would be good if you texted me when equipment arrive with you and when it is sent back”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Animal Nutrition and Health Ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by NHS Dumfries and Galloway
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Esslab
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Stevenson Reeves Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Heidelberg Materials
Overall Score: Excellent (4 out of 4 rating)
“Always deliver what I expect.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Bedfordshire Hospitals NHS Foundation Trust
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by UKCEH WAlingford
Overall Score: Excellent (4 out of 4 rating)
“The calibration engineer was really knowledgeable, professional and handled all our pipettes with care with no damage at all. He worked quickly, efficiently, and were flexible in meeting our needs …”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by QuAI health
Overall Score: Room For Improvement (2 out of 4 rating)
“Technician who calibrated our balance was excellent. He was very knowledgeable and helpful and was happy to answer questions we had about calibration of balances in general and the standards that g…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Regional Genomics Laboratory, BWH.
Overall Score: Good (3 out of 4 rating)
“Hello, we are still waiting for our calibration and service reports from this visit.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Chemring Energetics
Overall Score: Excellent (4 out of 4 rating)
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On Site Balance Calibration Feedback

Feedback submitted by University of Glasgow; School of Molecular Biosciences
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Epistem
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by T S Space Systems Ltd
Overall Score: Excellent (4 out of 4 rating)
“European Instruments makes the annual calibration of our microbalance a seamless operation. The administration of the appointment is extremely efficient and their engineers always highly profession…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Siemens Healthineers
Overall Score: Excellent (4 out of 4 rating)
“The service team are very proactive in making sure we get timely calibrations, good communication.

The calibration technician is excellent, communicates well and works independantly to make sure…”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by SGS UK
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHS Blood & Transplant
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHS Blood & Transplant
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by BMC Analysis
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by GADx / Mologic Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Osler
Overall Score: Room For Improvement (2 out of 4 rating)
“Multiple communication issues and management of expectations:
– Original form not completed so no trace of what was expected from us (wanted ISO8655-2 tolerances and this was not delivered, Pass F…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHS Fife
Overall Score: Excellent (4 out of 4 rating)
“I would like to have the UKAS label stickers placed on both the weight and the instrument”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Biointeractions Ltd
Overall Score: Excellent (4 out of 4 rating)
“Very good service and professional behavior by Engineer.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by SG Technologies Ltd
Overall Score: Excellent (4 out of 4 rating)
“Very pleased with the flexibility and attitude of the Service engineer. Please convey our thanks.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Central Biotechnology Services
Overall Score: Good (3 out of 4 rating)
“Kevin did an excellent job, he is organised, punctual and thorough with the calibration.”
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UKAS Weight Calibration Feedback

Feedback submitted by RenEco Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Fantastic service as usual. The weights were returned quickly with certification.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Theatre & Endoscopy Service Technicians Ltd
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Eurofins Chemtest Ltd
Outcome: Purchased from European Instruments
“Sales Team are very helpful and knowledgeable and respond quickly to quotation requests and queries.”
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UKAS Weight Calibration Feedback

Feedback submitted by Lyons Seafoods Limited
Overall Score: Excellent (4 out of 4 rating)
“Great service at a competitive price.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“As always the service was excellent.

I have been using European instruments for many years now, Never had a problem that has not been delt with quickly and efficiently, many thanks..”
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On Site Standard Pipette Calibration Feedback

Feedback submitted by NRI – University of Greenwich
Overall Score: Excellent (4 out of 4 rating)
“well organised”
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UKAS Weight Calibration Feedback

Feedback submitted by Jersey General Hospital
Overall Score: Excellent (4 out of 4 rating)
“Excellent service and very quick turnaround. Will continue to use for weight calibration”
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UKAS Weight Calibration Feedback

Feedback submitted by MacDermid Autotype Ltd.,,
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Meadowrose Scientific Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Pipette Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Excellent and prompt service”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Wm. Nelstrop & Co. Ltd.
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by JETMS Completions Ltd
Overall Score: Excellent (4 out of 4 rating)
“Apart from the certification error that occurred the service was well received, however I would suggest if you need to have certain equipment on site to do the calibration try and work out a deal w…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Revvity (Oxford Immunotec)
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Lextox (E4 Law)
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Kings College London
Overall Score: Excellent (4 out of 4 rating)
“Communication was very prompt from Dandan, who was my main point of contact. I had no issues with the delivery or return of the pipettes. The calibration was completed quickly, and the pipettes wer…”
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by Lloyds Clinical Ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Ridgeway Biologics
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHSBT
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by National Physical Laboratory
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Sai Life Sciences
Overall Score: Excellent (4 out of 4 rating)
“Daniel is a very good and proactive engineer. all service visits are planned well in advanced with great communication and the services always performed efficiently and to a good standard.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by NHSBT
Overall Score: Good (3 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Eurofins Chemtest Limited
Overall Score: Excellent (4 out of 4 rating)
“Excellent service from both the Service Team and the engineer. Very helpful and efficient.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Kirton Concrete Services Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Frozen Brothers Ltd
Overall Score: Excellent (4 out of 4 rating)
“If possible it would be good to receive an ETA”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Liberty Speciality Steel UK
Overall Score: Good (3 out of 4 rating)
“We specified some email addresses to include for circulation of the calibration certificates. Unfortunately these contacts were not included when the certificates were sent out.

Other than that …”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by MacDermid Alpha Film & Smart Surface Solutions
Overall Score: Excellent (4 out of 4 rating)
“Robert is a true professional, knows his subject and his opinion is valued. Thanks.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Poundbury Cancer Institute
Overall Score: Excellent (4 out of 4 rating)
“Quick service, good communication.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“Excellent service as ever.

I have been using European instruments for many years now for calibrating our weights and Pipettes.

Problems have been delt with efficiently and quickly, I would re…”
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UKAS Weight Calibration Feedback

Feedback submitted by ALS
Overall Score: Excellent (4 out of 4 rating)
“Very efficient, all weights were sent back with calibration certificates quickly and with no issues”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Grena Biomed Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Greater Manchester Police
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Ipsen
Overall Score: Excellent (4 out of 4 rating)
“Very pleased with the service and I was kept up to date with each step as the weights were being returned.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Oil Salvage Ltd.
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Royal Cornwall Hospital Trust
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by SPD Development Company Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Royal Devon University Healthcare NHS Foundation Trust
Overall Score: Excellent (4 out of 4 rating)
“Once again EI providing a brilliant service. Many Thanks”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHSBT Colindale
Overall Score: Good (3 out of 4 rating)
“I would like to raise the fact that engineer put stickers on our pipettes with incorrect date of the service due:31/09/2025. there is no 31 day in September. MHRA and UKAS would pick up on that, an…”
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UKAS Weight Calibration Feedback

Feedback submitted by Thornton Ross
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Smith & Nephew
Overall Score: Excellent (4 out of 4 rating)
“It is the first time I have sent weights to you, so was prepared for a few gremlins but everything went great. Many thanks for your excellent service.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by PROTHERICS UK LTD
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Thames Valley Police
Overall Score: Good (3 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Neuro-Bio Ltd
Overall Score: Good (3 out of 4 rating)
“Would have been better if the service had been completed over two rather than three days as the engineer could not service more than 15 pipettes a day.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Manchester Joinery& Interiors LTD
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by UNICOL ENGINEERING
Overall Score: Excellent (4 out of 4 rating)
“all very good”
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On Site Standard Balance Calibration Feedback

Feedback submitted by rutpen
Overall Score: Excellent (4 out of 4 rating)
“The engineer was very polite and welcome on site, we did have some issues with a few scales missing, he was patient and polite whilst I tried to work through the issues.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHS Greater Glasgow & Clyde
Overall Score: Excellent (4 out of 4 rating)
“No”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Royal Holloway University of London
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Binx Health Ltd
Overall Score: Room For Improvement (2 out of 4 rating)
“Despite three emails explaining I was the principle contact, communications continued to go to the previous person you dealt with. The two thousand gram weight came back with the casing cracked”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Adey Innovation Ltd.
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Solenis UK Ltd / Diversey UK Production Ltd
Overall Score: Excellent (4 out of 4 rating)
“Very happy with the service received. Unfortunately the former Solenis UK Ltd site has closed but the team at EI were kind enough to arrange the service visit at the Diversey location instead whi…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by UKHSA
Overall Score: Excellent (4 out of 4 rating)
“Great service – organised well and the engineer was as professional as always. Also special mention to quickly helping us resolve a query raised during our UKAS audit last year”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Amentum
Overall Score: Excellent (4 out of 4 rating)
“European instruments staff are very helpful when arranging a service visit. The service engineer always arrives on time and conducts the service efficiently.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Marfleet Microbiology Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Celadon Pharma
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHS Blood and Transplant
Overall Score: Excellent (4 out of 4 rating)
“Excellent service; no issues or concerns”
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On Site Standard Balance Calibration Feedback

Feedback submitted by University of Oxford
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by SML Laboratories
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Reacta Biotech Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by bit.bio
Overall Score: Good (3 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Martin’s Rubber Company
Overall Score: Excellent (4 out of 4 rating)
“Customer has provided a high standard during the visit, always professional”
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UKAS Weight Calibration Feedback

Feedback submitted by Extractus Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Wm. Nelstrop & Co. Ltd.
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by William Blythe Ltd
Overall Score: Room For Improvement (2 out of 4 rating)
“Pipette was sent to you with a common fault. We had to wait around 3 months for the repair. No communication was received on the delay. When i chased it up, I was told that you were waiting for a p…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ALS Foods
Overall Score: Good (3 out of 4 rating)
“I am generally satisfied with the service provided; however, we encountered some operational delays on our end. We requested support to address these challenges, but unfortunately, insufficient eff…”
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UKAS Weight Calibration Feedback

Feedback submitted by Evotec
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Code A Weld Holdings Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by FERNOX LTD
Overall Score: Excellent (4 out of 4 rating)
“Excellent service & a really short turnround time.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“Brilliant service as ever, many thanks.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Sai Life Sciences
Overall Score: Excellent (4 out of 4 rating)
“it would be nice to have expectations of what the balances should be reading written if we are not able to provide specific tolerances but very happy with the service provided by EI and the visitin…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by CooperVision Inc
Overall Score: Good (3 out of 4 rating)
“An easy company to work with, good communication”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Shirley Technnologies
Overall Score: Good (3 out of 4 rating)
“In general the service is good and timings for calibrations have improved, my only issue is that I have requested 6 months for the next calibration if the pipette needs any adjustment and the pipet…”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“As always Excellent service, many thanks.”
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UKAS Weight Calibration Feedback

Feedback submitted by Allergy Therapeutics
Overall Score: Excellent (4 out of 4 rating)
“I feel we get excellent service and support from the Team at European Instruments”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Zoma Fungal Diagnostics Ltd
Overall Score: Excellent (4 out of 4 rating)
“I haven’t yet received our certificate of calibration. It is 8 working days since our calibration was done – so I assume this automatic survey just pipped it to the post!

Besides that, the enginee…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by The Fertility & Gynaecology Academy Ltd
Overall Score: Excellent (4 out of 4 rating)
“Many thanks for your kindly support.”
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UKAS Weight Calibration Feedback

Feedback submitted by Bimeda
Overall Score: Excellent (4 out of 4 rating)
“Great service, have used this company for years and are happy with the service we receive.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Orchid Cellmark Ltd
Overall Score: Excellent (4 out of 4 rating)
“Excellent service, as always.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Perkins Engines Company Limited
Overall Score: Excellent (4 out of 4 rating)
“European Instruments is always a good supplier to us, very professional and tidy work.
Last engineer who attend our site was was very good at the work provided.
Previous engineers were also very go…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by University of Glasgow
Overall Score: Excellent (4 out of 4 rating)
“We have a great relationship with European Instruments and the service is always efficient and responsive to our requirements.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Christeyns UK Ltd
Overall Score: Excellent (4 out of 4 rating)
“Despite having a different engineer to normal, as always, everything went well. The engineer was polite, friendly and got on with the job in hand. No issues.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by David Norris Analytical Laboratories Limited
Overall Score: Good (3 out of 4 rating)
“DNAL have been your Customer for almost 20 years

I give the same feedback every year and things never change …..

Our balance Engineer is absolutely 1st class, which is the primary reason we…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Natural Resources Institute
Overall Score: Excellent (4 out of 4 rating)
“The engineer, is extremely knowledgeable in his field with years of experience. I love working with him and hope in the future to continue doing business with him.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by IOM
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ALS Inspection UK
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Oxford University Hospitals NHSFT
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Broken String BioScience
Overall Score: Excellent (4 out of 4 rating)
“The engineer onsite was very helpful and informative. As were the members of the team I corresponded with over e-mail. The only thing I would have preferred is if the certificates were right first …”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Good (3 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by ITS Testing Services
Overall Score: Excellent (4 out of 4 rating)
“Excellent TAT”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“Brilliant service as always, many thanks.”
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Back to Base Pipette Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Quick, efficient and quality service as usual”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Reading Scientific Services Ltd
Overall Score: Excellent (4 out of 4 rating)
“Excellent service from Engineer as always. Please forward my compliments to him and the Admin staff for their exemplary service as always.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“I have been using European instruments for over seven years now.
Any issues have been dealt with quickly and efficiently and the overall service has been excellent.
I highly recommend European in…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by AMLo Biosciences Ltd.
Overall Score: Excellent (4 out of 4 rating)
“I would like to see if possible the ISO8655 acceptance limits on the certificate itself, or ideally a PASS/FAIL indicating if these limits have been met. As without this it takes quite a bit of tim…”
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UKAS Weight Calibration Feedback

Feedback submitted by AstraZeneca
Overall Score: Excellent (4 out of 4 rating)
“The pricing could be a little clearer, we often struggle to work out the correct pricing.”
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UKAS Weight Calibration Feedback

Feedback submitted by Essex Scientific Laboratory Supplies Limited
Overall Score: Excellent (4 out of 4 rating)
“Great service and communication from EI as always. Thank you!”
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On Site Standard Balance Calibration Feedback

Feedback submitted by John Hellyar & Co Ltd t/a Hellyar Plastics
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by PVL Northampton Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by SGS QuayPharma
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Sa
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Thornton Ross
Overall Score: Excellent (4 out of 4 rating)
“Great service, wont use anybody else.”
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UKAS Weight Calibration Feedback

Feedback submitted by ALS
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by T S Space Systems
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by SPD Development Company Ltd
Overall Score: Excellent (4 out of 4 rating)
“Your engineer was very easy to accommodate on-site for 8 days. The work was completed efficiently and competently.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHSBT
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHSBT
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by UK Fasteners Till and Whitehead Limited t/a
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Intertek
Overall Score: Excellent (4 out of 4 rating)
“Great Service, Also when Engineer we need new balances and the Engineer had time to talk about are needs and what best for us and Arranged for a Quote to be send and I received this the same day an…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Epistem
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Pelagia (UK) Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by SG Technologies Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Goldsmiths Company Assay Office
Overall Score: Excellent (4 out of 4 rating)
“N/A”
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UKAS Weight Calibration Feedback

Feedback submitted by New England Biolabs Lyophilization Sciences Ltd
Overall Score: Good (3 out of 4 rating)
“Feedback for Pipette Service was excellent, both onsite and at EI. Communications was also excellent. With regards to the weight calibration, the time to calibrate was excessive and I had to ask fo…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by GADx / Mologic Ltd
Overall Score: Excellent (4 out of 4 rating)
“Continued good overall service provision for all our balances calibrations.”
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UKAS Weight Calibration Feedback

Feedback submitted by YaTH Scientific Support Services, West Yorkshire Police
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Summit Veterinary Pharmaceuticals Ltd
Overall Score: Excellent (4 out of 4 rating)
“Very happy with the service we received.”
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Back to Base Pipette Calibration Feedback

Feedback submitted by NHS Orkney
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“I have been using European instruments for seven years now and found them to be excellent.

Any problems have been sorted out quickly and efficiently and the service has been excellent.

I lik…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Goonvean Fibres Ltd
Overall Score: Excellent (4 out of 4 rating)
“The whole process was easy to put in place and was done efficiently with paperwork being sent 4 days later.”
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UKAS Weight Calibration Feedback

Feedback submitted by MacDermid Autotype Ltd.,,
Overall Score: Excellent (4 out of 4 rating)
“Excellent
very reliable”
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UKAS Weight Calibration Feedback

Feedback submitted by Morris Lubricants Ltd.
Overall Score: Excellent (4 out of 4 rating)
“I’m not sure whether this survey relates to the inhouse balance check or the check weights calibrated at your site but either way, we are very happy with the service. Many thanks for the quick turn…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by University Of Plymouth
Overall Score: Excellent (4 out of 4 rating)
“All went well and good communication after some weights failed. Swift service as well.”
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UKAS Weight Calibration Feedback

Feedback submitted by Mitie/GSK
Overall Score: Excellent (4 out of 4 rating)
“Excellent communication and prompt service”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by eXmoor Pharma Concepts Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by New England Biolabs Lyophilization Sciences Ltd
Overall Score: Excellent (4 out of 4 rating)
“You may want to look at your pricing to remain competitive with companies like StarLabs.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Cheshire Scientific
Overall Score: Good (3 out of 4 rating)
“More communication when it comes to the eta on the certificates for the calibrations performed.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Cwm Taf Morgannwg University Health Board
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Mast Group Ltd
Overall Score: Excellent (4 out of 4 rating)
“Great service and very quick”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Agilent Technologies Inc
Overall Score: Good (3 out of 4 rating)
“I had to chase for a certificate”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Scottish Government Marine Directorate
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Food Division LTD
Overall Score: Excellent (4 out of 4 rating)
“Profesional”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“I use European Instruments for all our weight & pipette calibrations and have done so for last six years.

Any problems I have encountered over this time have been dealt with promptly and efficie…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by wessex scales
Overall Score: Good (3 out of 4 rating)
“Certificate was dated incorrectly .
Certificate mentions the Indicated value is shown but the certificate was in grams and not Kg as the indicator displays.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by APHA
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Pennwhite
Overall Score: Excellent (4 out of 4 rating)
“The Engineer is always very professional and we always receive a great service”
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UKAS Weight Calibration Feedback

Feedback submitted by EMSOU-Forensic Services
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Cogent Breeding
Overall Score: Excellent (4 out of 4 rating)
“Engineer was professional and provided a good service.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Intertek
Overall Score: Excellent (4 out of 4 rating)
“Everything went great, The engineer was very knowledgeable and helpful”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Key Organics Ltd
Overall Score: Excellent (4 out of 4 rating)
“Use European Instruments regularly due to the service we receive. The pipette calibration dates are organised quickly, communication was prompt for any issues that were picked up during calibration…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ESNEFT
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by GlucoRx Technologies Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by UKHSA
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NCIMB Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Boortmalt UK
Overall Score: Excellent (4 out of 4 rating)
“Really helpful and quick responses to emails, items securely packaged and fast turn around.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Jacobs Clean Energy Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by The Christie Pathology Partnership
Overall Score: Excellent (4 out of 4 rating)
“Efficient, friendly and all completed in a timely fashion. Thank you”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Kirton Concrete Services limited
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by SMB BEARINGS LTD
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Pipette Calibration Feedback

Feedback submitted by R-Biopharm Rhone
Overall Score: Excellent (4 out of 4 rating)
“The enginner was great as always. A real asset to your company and always a pleasure to have at RBR.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by John Hellyar & cO lTD T/A Hellyar Plastics
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Superior Paint & Powder Coating Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by UNICOL ENGINEERING
Overall Score: Excellent (4 out of 4 rating)
“Proffessinal services as always and engineer explains what he is doing and any issues raised on the day”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Boortmalt UK
Overall Score: Excellent (4 out of 4 rating)
“Very Helpful and quick reply to my many emails. Thank you”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Friendly and helpful engineer and office staff”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Innovis
Overall Score: Good (3 out of 4 rating)
“The form for choosing the calibration was a little confusing as it did match the terms on the quote i got . It would help to standardise your terminology . i was quoted for a full calibration this …”
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UKAS Weight Calibration Feedback

Feedback submitted by Eramol (UK) Ltd
Overall Score: Excellent (4 out of 4 rating)
“The customer services and sales team are always helpful and provide prompt response to any quotation or work request. EI provide an efficient service”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Orthoson Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by NHS Blood and Transplant
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by NORTH BRISTO NHS TRUST
Overall Score: Excellent (4 out of 4 rating)
“All people I have been in contact were very helpful and professional.”
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UKAS Weight Calibration Feedback

Feedback submitted by Eramol (UK) Ltd
Overall Score: Good (3 out of 4 rating)
“It would have been helpful to receive an email to inform us that the item we had ordered (calibration weight) was going to take a while longer to dispatch as was out of stock in your depot. The cus…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Boortmalt UK
Overall Score: Excellent (4 out of 4 rating)
“Really helpful and quick responses to emails, good turn around for calibrations”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“I have been using European instruments for the last 8 years.
Any problems I have faced have been addressed promptly & efficiently.
I can always reach someone on the phone which nowadays is a read…”
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UKAS Weight Calibration Feedback

Feedback submitted by Touchlight DNA Services
Overall Score: Excellent (4 out of 4 rating)
“Always offer a fantastic service and very pleased with the expertise of your engineers. The back office functions well and i get responses to emails in a timley manner. long may our continued bussi…”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“As always the service was excellent, many thanks.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Great service as always”
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by Kirkhousue Trust
Overall Score: Good (3 out of 4 rating)
“The calibration stickers are not sticky enough and are a bit large especially for pipettes with textured surfaces. Most of them have fallen off or users have had to remove them since an edge peele…”
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UKAS Weight Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Great service as always and the weights were returned to me much quicker than expected”
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UKAS Weight Calibration Feedback

Feedback submitted by Thornton Ross
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Rock Oil
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Pipette Calibration Feedback

Feedback submitted by Neuro-Bio Ltd
Overall Score: Good (3 out of 4 rating)
“Reduce cost”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Neuro-Bio Ltd
Overall Score: Good (3 out of 4 rating)
“Reduce cost”
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On Site Standard Balance Calibration Feedback

Feedback submitted by GADx / Mologic Ltd
Overall Score: Excellent (4 out of 4 rating)
“Excellent service and very helpful and organised engineer”
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On Site Standard Balance Calibration Feedback

Feedback submitted by The Ekectrolytic Plating Co. LTD
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by SCLA Lion noodles
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by MolsonCoors
Overall Score: Excellent (4 out of 4 rating)
“The visiting engineer has to be one of the most prepared and self driven technicians I have had the pressure to work with.
I personally emailed his manager directly to show my appreciation, and my …”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Jacobs
Overall Score: Excellent (4 out of 4 rating)
“European instrument provide an excellent service and we will remain loyal customers.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Pharmidex
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Unifrax Emission Control Europe Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Europlaz
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Theatre and Endoscopy Service Technicians ( TEST Ltd)
Overall Score: Excellent (4 out of 4 rating)
“The engineer explained could not perform the service of our fume hood due to burn damage to our carbon filter. The engineer thoroughly explained why this could not occur and stated he would send ou…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Manchester Virology
Overall Score: Good (3 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Cara Technology Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by PA consulting
Overall Score: Excellent (4 out of 4 rating)
“The engineer always does a top job, thank you.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHS Blood and Transplant
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Pipette Calibration Feedback

Feedback submitted by University Of Sussex
Overall Score: Excellent (4 out of 4 rating)
“The engineer was a knowledgeable and helpful engineer. He helped return the pipettes to the groups & spoke to them about their requirements.
It was a pleasure. Thanks”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Celadon Pharmaceuticals
Overall Score: Excellent (4 out of 4 rating)
“Excellent service – the technician was timely, professional and performed a high quality service.”
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UKAS Weight Calibration Feedback

Feedback submitted by MCS Laboratories Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by PureMalt Products
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by plastic extruders ltd
Overall Score: Excellent (4 out of 4 rating)
“this is the first time I have sent weights for calibration and found it simple and straight forward with help from your team. thank you.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Wm. Nelstrop & Co. Ltd.
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by James Hutton Limited
Overall Score: Good (3 out of 4 rating)
“The only issue I had was the timescale for the calibration and repair, but I am aware that you were waiting o parts from the manufacturer, so this was out of your control. Otherwise satisfied.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Zoma Fungal Diagnostics Ltd
Overall Score: Excellent (4 out of 4 rating)
“I had a very positive response to my initial website request from your Technical Sales Representative via both telephone and email. He was informative, helpful and enthusiastic. Although, once the …”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Cumbria Police
Overall Score: Excellent (4 out of 4 rating)
“Always a professional service provided.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Eurofins Chemtest Ltd
Overall Score: Excellent (4 out of 4 rating)
“Brilliant service as always”
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