Customer Feedback

Back to Base Pipette Calibration Feedback

Feedback submitted by Microsearch Laboratories
Overall Score: Excellent (4 out of 4 rating)
“Balance calibrations went without a hitch, your engineer was very professional and friendly.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Ridgeway Research Ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Reading Scientific Services Ltd
Overall Score: Excellent (4 out of 4 rating)
“Knowledgeable staff, quick response to queries and quick delivery.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions
Overall Score: Excellent (4 out of 4 rating)
“Over the past few years in my dealing with European instruments I have found them to be Clear with there pricing, easy to deal with & always received prompt service.

All problems have been dealt…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by DAMPT Cam Uni
Overall Score: Good (3 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Alliance Medical
Overall Score: Excellent (4 out of 4 rating)
“Very good cooperation, always answer on time, no issues.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Epsom & St Helier NHS trust
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by Herts & Essex Fertility Centre
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Thames Valley Police
Outcome: Purchased from European Instruments
“Very professional and understanding of limitations. Patient and friendly all staff I came across. Quick reply to enquiries.”
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UKAS Weight Calibration Feedback

Feedback submitted by Berkshire Labels Ltd
Overall Score: Excellent (4 out of 4 rating)
“The process was painless and the turnaround much quicker than I expected.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“Brilliant service as ever.

many thanks”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Eurofins Chemtest
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by St.Helier Assisted Conception Unit
Overall Score: Excellent (4 out of 4 rating)
“Very speedy service – well packaged on return – good communication with service provider and was able to send in batches, meaning no down-time in the lab”
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Purchase of New Equipment Feedback

Feedback submitted by Porton Bipharma
Outcome: Purchased from European Instruments
“Delay in sourcing one item was clearly communicated.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Prisymid
Overall Score: Good (3 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Bio-Tech Solutions Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by SPD Development Company Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Pipette Calibration Feedback

Feedback submitted by SPD Development Company Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“Brilliant as ever, Many thanks.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“Brilliant service as ever many thanks.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by UK Atomic Energy Authority
Overall Score: Excellent (4 out of 4 rating)
“Thank you for the professional service, we appreciate the effort you put into organising the visit during this difficult time.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by UK Atomic Energy Authority
Overall Score: Excellent (4 out of 4 rating)
“Professional service, as always, and thank you for organising this during the difficult times. The customer service is excellent and very professional even when there was some confusion on our side…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Olfasense UK ltd
Overall Score: Excellent (4 out of 4 rating)
“Professional and polite.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by BHR Hospitals ( Queen’s Hospital Mortuary
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Climax Molybdenum
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by Oxford University
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by ALS Inspection Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Lytag Ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by CRODA
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Unigel UK
Overall Score: Excellent (4 out of 4 rating)
“Faultless”
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UKAS Weight Calibration Feedback

Feedback submitted by Alliance Medical Radiopharmacy
Overall Score: Excellent (4 out of 4 rating)
“Your admin team is always helpful and professional, the service is always quick and I like that I receive an email to let me know a time and date of return.”
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Purchase of New Equipment Feedback

Feedback submitted by ESNEFT
Outcome: Purchased from European Instruments
“Brilliant help form sales rep, very pleased with service and instrument. Communication was good and very useful, couldn’t do enough for us. Thank you”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Climax Molybdenum
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by LloydsPharmacy Clinical Homecare Ltd
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by AlgaeCytes Limited
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by University of Plymouth
Overall Score: Excellent (4 out of 4 rating)
“Weights were sent and then returned in a week. Notice given fo when they could be expected. Good service.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Osler Diagnostics
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Sentinel Performance Solutions
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Mologic Ltd
Overall Score: Excellent (4 out of 4 rating)
“All staff members from EI that i have had to deal with, have been professional, helpful, and pleasant throughout.
Your service engineer has an excellent knowledge in his field of expertise, as well…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by 5D Health Protection Group
Overall Score: Excellent (4 out of 4 rating)
“The service was excellent and the engineer was friendly and very willing to help with any queries we had.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by 5D Health Protection Group
Overall Score: Excellent (4 out of 4 rating)
“Excellent service as usual. The engineer was very friendly and always willing to help with any queries we had.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Goonvean Fibres Ltd
Overall Score: Excellent (4 out of 4 rating)
“Generally excellent service since 2007 to date.”
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UKAS Weight Calibration Feedback

Feedback submitted by Brita Water Filter Systems UK Ltd
Overall Score: Good (3 out of 4 rating)
“I thought the service and the communication was very good although I thought a little more attention could have been paid to the information already given, I was asked for information that if the e…”
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On Site Balance Calibration Feedback

Feedback submitted by university of glasgow
Overall Score: Excellent (4 out of 4 rating)
“engineer very knowledgeable and offered good advice on the existing equipment we have”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Kalon Biological Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Clinical BioManufacturing Facility
Overall Score: Excellent (4 out of 4 rating)
“Your engineer was very polite and friendly throughout his time at our site. He understood and was very accommodating to our social distancing guidelines and acted with utmost professionalism. We ar…”
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Purchase of New Equipment Feedback

Feedback submitted by Porton Bipharma
Outcome: Purchased from European Instruments
“No-nonsense service was exactly what I needed.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Histopathology, NOC, OUHFT
Overall Score: Excellent (4 out of 4 rating)
“The new form is much easier to use!”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Helvic Ltd
Overall Score: Good (3 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHS Blood and Transplant
Overall Score: Excellent (4 out of 4 rating)
“As always, The Engineer is very quick and efficient when carrying out the service. Thanks very much for another efficient pipette clinic.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Concept Life Sciences
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Cellmark Forensic Services
Overall Score: Excellent (4 out of 4 rating)
“As always, great service.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Molson Coors Burton Brewery
Overall Score: Excellent (4 out of 4 rating)
“Awaiting certificates from the balance calibrations. Engineer was new and it appears has not followed the usual process for sending out certificates.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Evans Vanodine
Overall Score: Excellent (4 out of 4 rating)
“Very satisfied with the service that is provided. Always a quick turn around to get our pipettes calibrated and back to us.”
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UKAS Weight Calibration Feedback

Feedback submitted by WTS LTD
Overall Score: Good (3 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Severn Biotech Ltd
Overall Score: Good (3 out of 4 rating)
“Your engineering and admin team are excellent and a credit to your organisation. my one observation is that the prices you charge for your services are high. There have now been a number of occas…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by DRM Industrial Fabrics Ltd
Overall Score: Excellent (4 out of 4 rating)
“The service we were given was better than expected. Some of the comments made by the service engineer were very useful.”
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UKAS Weight Calibration Feedback

Feedback submitted by RSSL
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by University of Plymouth
Overall Score: Excellent (4 out of 4 rating)
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Back to Base Standard Pipette Calibration Feedback

Feedback submitted by 22 Field Hospital
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Intertek
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Lancashire Testing Services Ltd
Overall Score: Excellent (4 out of 4 rating)
“Packaging of the weight could of been much better when it was returned. The box received was damaged with a hole in of which you could see the weight inside. Fortunately the weight was not damaged.”
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UKAS Weight Calibration Feedback

Feedback submitted by Smith & Nephew
Overall Score: Excellent (4 out of 4 rating)
“I used the fast track service that you provide and as I have before and I am always impressed by your turn around times.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Croda
Overall Score: Excellent (4 out of 4 rating)
“Great service all round thanks”
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UKAS Weight Calibration Feedback

Feedback submitted by ALS
Overall Score: Excellent (4 out of 4 rating)
“Much better experience than earlier this year. Better communication resulting in improved turnaround time. Thank you”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Kirton Concrete Services Ltd.
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Fera
Overall Score: Excellent (4 out of 4 rating)
“Your engineer as always does a fantastic job, knows the site well and I’m happy that the visit is in safe hands when he is here. The support team is very fast to respond to the questions I had too,…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Sainsbury’s
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ALS Laboratories (UK) Limited
Overall Score: Good (3 out of 4 rating)
“Not applicable.”
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UKAS Weight Calibration Feedback

Feedback submitted by Albumedix
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by The Royal Veterinary College
Overall Score: Excellent (4 out of 4 rating)
“Great, many thanks, all very good.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by SUPERIOR PAINT & POWDER COATING LTD
Overall Score: Good (3 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Mexichem UK Medical Propellant Lab
Overall Score: Good (3 out of 4 rating)
“There has only been on occasion when you did not execute/fulfil our requirements. Most of the other times we have used you it has been good service and a smooth
efficient transition.
Particular…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Biopharma Process Systems
Overall Score: Excellent (4 out of 4 rating)
“European Instruments have gone above and beyond from both the sales and technical side. All of the employees I have spoken with have been extremely helpful in organising and carrying out services a…”
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Purchase of New Equipment Feedback

Feedback submitted by Pathology Department at Darent Valley Hospital
Outcome: Purchased from European Instruments
“Very responsive, well mannered staff who helped with questions and queries in a prompt manner.”
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Purchase of New Equipment Feedback

Feedback submitted by Fugro GB Marine Ltd
Outcome: Requirement Shelved
“Very good advice for a complex requirement, did not require apparatus in the end”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by INTERTEK
Overall Score: Excellent (4 out of 4 rating)
“The certification details are excellent aswell as communications after return of the instrument, maybe a little note on receipt could specify lead time, but overall very happy.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limites
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Wolfson Molecular Imaging Centre
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by RSSL
Overall Score: Excellent (4 out of 4 rating)
“Quick service, met our requirements, easy qoutation process.”
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UKAS Weight Calibration Feedback

Feedback submitted by Oxford Biodynamics
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Hanson cement
Overall Score: Excellent (4 out of 4 rating)
“Good servcie and engineer comes to site and gets the job done with out any issues.
A good measure is the staff response to sa service visit and EI there is no issue.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by InHealth Pathology
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Absolute Calibration ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Adam Equipment Co Ltd
Overall Score: Excellent (4 out of 4 rating)
“Brilliant as ever”
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UKAS Weight Calibration Feedback

Feedback submitted by Macdermid Autotype
Overall Score: Excellent (4 out of 4 rating)
“Efficient, high quality service. Thanks”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Axiom Veterinary Laboratories
Overall Score: Good (3 out of 4 rating)
“Excellent service on the whole and very impressed with yout team for finding us a solution to accommodate our onsite visit. Only one criticism and that is that it took a little longer than expected…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Construction Testing solutions t/a CET infastructure
Overall Score: Good (3 out of 4 rating)
“Generally the overall service i find to be really good, though i have experienced problems with communication, especially from technicians attending site.
I have also found that on a few occasion…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by John Radcliffe Hospital
Overall Score: Excellent (4 out of 4 rating)
“Very professional service and always very accommodating and able to answer any questions we may have.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by INEOS Chemicals Grangemouth Ltd.
Overall Score: Excellent (4 out of 4 rating)
“Prompt and efficient service leading up to and during the site visit. Site engineer very knowledgeable and happy to answer any questions at the time. Certificates emailed and posted in a very time…”
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Purchase of New Equipment Feedback

Feedback submitted by Quay Pharma
Outcome: Purchased from European Instruments
“Great service and really quick and responsive team. very pleased”
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UKAS Weight Calibration Feedback

Feedback submitted by Associates of Cape Cod
Overall Score: Excellent (4 out of 4 rating)
“The customer services team was quick to respond to my request and my check weights were calibrated in a swift manor considering the current situation.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Excellent (4 out of 4 rating)
“As ever the service was excellent.
I do not have any suggestions for improvement.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by United Utilities plc
Overall Score: Excellent (4 out of 4 rating)
“Always reliable, and always excellent service! Thank you!”
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Purchase of New Equipment Feedback

Feedback submitted by Nexeon
Outcome: Purchased from European Instruments
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On Site Standard Balance Calibration Feedback

Feedback submitted by SPD Development Company Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Pipette Calibration Feedback

Feedback submitted by SPD Development Company Limited
Overall Score: Excellent (4 out of 4 rating)
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Advanced Medical Solutions
Overall Score: Excellent (4 out of 4 rating)
“Brilliant service as ever.

The service engineer was flexible and helpful.”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by KCL
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by EMSOU-FS
Outcome: Purchased from European Instruments
“The sales rep – – was very knowledgeable and was able to help me quickly find the right product. He was always contactable regarding any queries I had and managed to process our purchase very quick…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Solenis UK Ltd
Overall Score: Excellent (4 out of 4 rating)
“Been using EI for several years now with no problems and will continue to do so.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Lonza trading as Arch Timber Protection
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Simbec-Orion
Overall Score: Excellent (4 out of 4 rating)
“The engineer was as efficient as ever, always look forward to his visit, he is a credit to your company.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Replimune Ltd.
Overall Score: Excellent (4 out of 4 rating)
“All staff members from EI that i have had to deal with, have been professional, helpful, and pleasant throughout.
The service engineer we have has excellent knowledge in his field of expertise, as …”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by LGC Ltd
Overall Score: Excellent (4 out of 4 rating)
“Very happy with the service we received.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Wm. Nelstrop & Co. Ltd.
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Cellmark Forensic Services
Outcome: Purchased from European Instruments
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Marstons
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by ADEY
Overall Score: Excellent (4 out of 4 rating)
“The representative I was in contact with was very helpful in arranging the visit and providing me with a good price quote for the works. I will definitely be using him again in the future.
The engi…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHS Blood and Transplant
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Vectura Ltd
Outcome: Purchased from European Instruments
“The information i requested was very helpful and i was able to place the purchase order straight away.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by CUMBRIA POLICE CHEMICAL LAB
Overall Score: Excellent (4 out of 4 rating)
“Very happy with the service provided, always professional and extremely helpful.”
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On Site Standard Pipette Calibration Feedback

Feedback submitted by Oxford Brookes University
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Envigo RMS UK Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Manchester Blood Centre
Overall Score: Good (3 out of 4 rating)
“Generally the service provided was very good. The only improvement that I could possibly suggest is that the paperwork relating to the calibration could have been forwarded to us in a more timely m…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Goss Springs
Overall Score: Excellent (4 out of 4 rating)
“Would have expect to be advised when the certificates would be supplied, – had to chase this after a week, other than that the service was very good.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Archaeology Research Lab
Overall Score: Excellent (4 out of 4 rating)
“Everything went very smoothly, the office sent reminders and organised the calibration visit and the engineer on the day was very patient and professional, great value for money.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ALS Laboratories UK Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Cells4Life
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by AB Vista Lab Service
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Oxford Brookes University
Outcome: Purchased from European Instruments
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On Site UKAS Balance Calibration Feedback

Feedback submitted by INSPEC International (Trafford Site)
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Calcivis
Overall Score: Excellent (4 out of 4 rating)
“Your service engineer was very professional and was very helpful explaining everything to do with the equipment calibration. We will be using European Instruments for our re-calibration of equipmen…”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Nutricia
Overall Score: Excellent (4 out of 4 rating)
“Service is always excellent. Your engineer is very professional and a credit to the company”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Kanegrade Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Source Bioscience
Overall Score: Excellent (4 out of 4 rating)
“Service was excellent and arranged well within expected times.”
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Purchase of New Equipment Feedback

Feedback submitted by Broughton Laboratories
Outcome: Requirement Shelved
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Russell Geotechnical Innovations Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by advanced Medical Solutions
Overall Score: Excellent (4 out of 4 rating)
“The service as ever was brilliant.

many thanks”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by T SSpace Systems
Overall Score: Excellent (4 out of 4 rating)
“Thank you for the usual efficient and friendly service.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by ICB
Overall Score: Excellent (4 out of 4 rating)
“Excellent service as always”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Euramax Coated Products Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Chiesi Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Lytag ltd
Overall Score: Excellent (4 out of 4 rating)
“never had any issues with your service, the engineer is always a pleasure to have onsite and follows all our site safety requirements without question and was very helpful in trying to diagnose a f…”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Thermo Fisher Scientific
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by SSE
Overall Score: Excellent (4 out of 4 rating)
“You provided your usual excellent service”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by OUH Dept of Haematology/Biohemistry
Overall Score: Room For Improvement (2 out of 4 rating)
“With such a large amount of pipettes (which do change over the year) the insistence to identify and catalogue without flexibility prior to service is unrealistic. Basing on previous individual visi…”
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Purchase of New Equipment Feedback

Feedback submitted by Broughton Laboratories
Outcome: Purchased from European Instruments
“Great response time of a day.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by CBRE
Overall Score: Good (3 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Lextox
Outcome: Purchased from European Instruments
“Your sales rep, has been an excellent help with my queries. He always tries to find the right solution for me answering all the questions that I have. He definitely helped with my last purchase and…”
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Purchase of New Equipment Feedback

Feedback submitted by Concept Life Sciences
Outcome: Requirement Shelved
“I was looking to buy a couple of balances, the sales rep, , was excellent throughout. He was knowledgeable, honest, polite and a pleasure to deal with.

The purchase unfortunately didn’t happen due…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by BioIVT
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by University of Nottingha,
Overall Score: Excellent (4 out of 4 rating)
“Great, fast and effective.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Tarmac Cement
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Key Organics Ltd
Overall Score: Excellent (4 out of 4 rating)
“The Engineer that came in was very helpful with the planning of calibrating the pipettes from our various departments. Everything ran quite smoothly and very professionally.
Very impressed at the …”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHSBT
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHSBT
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Concept life sciences
Outcome: Requirement Shelved
“Excellent service, knowledgeable sales representative. He was a pleasure to deal with from the initial meeting all the way through, unfortunately we didn’t make a purchase due to company closure bu…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Key Organics Ltd
Overall Score: Excellent (4 out of 4 rating)
“The engineer was very profeesional and helpful. The days were organised well so we could continue working while he was able to access any balances he needed.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by WOOD
Overall Score: Excellent (4 out of 4 rating)
“The service team and the service engineer deliver an excellent service”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Devon and Cornwall Police
Overall Score: Excellent (4 out of 4 rating)
“The service you offer is great, always polite and professional. Never any issues.

Just a note on your customer feedback form – The heading “Customer Experiance” is incorrectly spelt. Probably jus…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by RAPS UK Limited
Overall Score: Excellent (4 out of 4 rating)
“No”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ALS Life Sciences Ltd
Overall Score: Excellent (4 out of 4 rating)
“We are in a large building and have many balances but the engineer went over and above to ensure all were calibrated. He kept me up to date with progress and was courteous towards staff.”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Microsearch Laboratories
Overall Score: Excellent (4 out of 4 rating)
“Your engineer who comes to site is a wonderful and pleasant engineer. Fantastic Job !”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by UKAEA
Overall Score: Excellent (4 out of 4 rating)
“The only issue we have had is with labels for the calibrated instruments either forgotten or filled out incorrectly. This is not a huge problem as we always have the certificate. However it does ma…”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by UKAEA
Overall Score: Excellent (4 out of 4 rating)
“The only issue is occasionally the labels for the instruments calibrated are filled out incorrectly or forgotten. This is not a huge issue as we always have the certificates to prove the calibratio…”
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Purchase of New Equipment Feedback

Feedback submitted by Kratos Analytical
Outcome: Requirement Shelved
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On Site Standard Balance Calibration Feedback

Feedback submitted by Croda Europe Ltd
Overall Score: Excellent (4 out of 4 rating)
“The service engineer was excellent. Very pleased overall thanks!”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Battelle UK Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Envigo RMS UK Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Fera
Overall Score: Excellent (4 out of 4 rating)
“As always, your engineer provides fantastic service when on site. I know everything is in safe hands when the visit is underway. Thank you.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Archaeology Research Lab
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Lorne Laboratories Ltd
Overall Score: Excellent (4 out of 4 rating)
“If you ever considered doing Laminar Flow cabinets, I would change from my current supplier in a heart beat.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Lextox
Overall Score: Excellent (4 out of 4 rating)
“Very good, fast and reliable service.”
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Purchase of New Equipment Feedback

Feedback submitted by Campden BRI
Outcome: Purchased from European Instruments
“The sales representative was very helpful and provided me with the necessary information required to purchase the correct check weight. The overall service was efficient and no problems were exper…”
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Purchase of New Equipment Feedback

Feedback submitted by Inovyn
Outcome: Purchased From Another Supplier (please give reason below)
“Still awaiting purchase to be sanctioned as cost of balance too expensive”
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UKAS Weight Calibration Feedback

Feedback submitted by Brita Water Filters Systems UK Ltd
Overall Score: Good (3 out of 4 rating)
“We are still waiting to receiving our calibrated weights back”
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UKAS Weight Calibration Feedback

Feedback submitted by Quay Pharmaceuticals
Overall Score: Excellent (4 out of 4 rating)
“The staff are very knowledgeable ,polite and efficient from start to finish , we are very pleased with the service we receive from European Instruments .”
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UKAS Weight Calibration Feedback

Feedback submitted by Lexon UK Ltd
Overall Score: Good (3 out of 4 rating)
“European instruments are pretty good overall.
I believe an area of improvement could be the communication of the weight calibrations can be improved in terms of stage notifications:
– When Europe…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by EFS
Overall Score: Excellent (4 out of 4 rating)
“Your engineer is consistently amazing, he knows the site and the people and I know everything is in safe hands when he is doing the servicing.

The support team are great as well, always responding…”
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On Site Standard Balance Calibration Feedback

Feedback submitted by SUPERIOR PAINT & POWDER COATING LTD
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Christeyns
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by United Utilities plc
Overall Score: Excellent (4 out of 4 rating)
“Always excellent, and always top customer service.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Royal Veterinary College
Overall Score: Excellent (4 out of 4 rating)
“Excellent communication and organisation, most helpful with a time that suited us and the engineer was very agreeable and efficient.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Siemens Healthineers
Overall Score: Excellent (4 out of 4 rating)
“As usual, the appointment to calibrate my balance is made well before the previous calibration expires meaning that there is never a risk of causing me any production problems.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Element materials technology
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Ainsworths
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by United Utilities – Process Technology Centre
Overall Score: Excellent (4 out of 4 rating)
“When our calibration visit was first scheduled we were told all pipettes could be calibrated on site (with the use of a 6 place balance which the engineer would bring). Unfortunately when the engin…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Wood Nuclear Limited
Overall Score: Excellent (4 out of 4 rating)
“Excellent service from European Instruments yet again. Our service engineer, your engineer was very obliging with regards to our safety rules and procedures, and was very hard working getting all o…”
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Purchase of New Equipment Feedback

Feedback submitted by Wickham Laboratories Ltd
Outcome: Purchased from European Instruments
“Good service and easy to communicate with.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Energenics Europe Ltd
Overall Score: Excellent (4 out of 4 rating)
“None”
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Purchase of New Equipment Feedback

Feedback submitted by SSE
Outcome: Requirement Shelved
“Our site is closing so we don’t have a requirement for new equipment, but until final closure we still require equipment maintenance from European Instruments and the service has always been excell…”
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Purchase of New Equipment Feedback

Feedback submitted by Porton Biopharma Limited
Outcome: Purchased from European Instruments
“Your admin team was brilliant at sorting things out for us and communicating the recent updates on our order.”
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UKAS Weight Calibration Feedback

Feedback submitted by Advanced Medical Solutions.
Overall Score: Good (3 out of 4 rating)
“I have switched all of our pipette calibration & weights to European instruments due to the good service we have had.
Very happy.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NHS Blood and Transplant
Overall Score: Good (3 out of 4 rating)
“Although the return of Calibration certificates fell within our required timeline, it is still many days longer than that of other suppliers. I would however like to comment on how much care the en…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Russell Geotechnical Innovations
Overall Score: Excellent (4 out of 4 rating)
“Your service engineer is an excellent professional.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Clan Ceramics Consultancy Ltd
Overall Score: Excellent (4 out of 4 rating)
“The engineer who visited was very knowledgable and professional, his work methods were very commendable.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Birmingham Children’s Hospital
Overall Score: Excellent (4 out of 4 rating)
“European Instruments Ltd have been proven to be professional and efficient with the UKAS servicing of our specialised balances/scales. The costs are competitive with against other providers.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by CLINICAL BIOTECHNOLOGY CENTRE (NHSBT)
Overall Score: Excellent (4 out of 4 rating)
“THE ENGINEER IS ALWAYS VERY PLEASANT AND PROFESSIONAL.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Cocepta Diagnostics
Overall Score: Good (3 out of 4 rating)
“certification provided referenced incorrect equipment serial numbers for some equipment”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by elis Microbiology
Overall Score: Excellent (4 out of 4 rating)
“There needs to be better communication between the engineer and the service team in terms of what the customer has requested.”
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Purchase of New Equipment Feedback

Feedback submitted by MERSEYSIDE POLICE
Outcome: Purchased from European Instruments
“Really nice people to speak to from the sales team to the calibrating team. Very knowledgeable too. A pleasure doing business.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Nexeon Limited
Overall Score: Excellent (4 out of 4 rating)
“Your Engineer was polite, helpful, efficient and worked to a high standard, operating within all of our H&S conditions.

Compliments to your team.”
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UKAS Weight Calibration Feedback

Feedback submitted by Pharmadox Healthcare
Overall Score: Room For Improvement (2 out of 4 rating)
“The only problem was with delivery times of the second batch.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by INEOS Grangemouth Laboratory
Overall Score: Excellent (4 out of 4 rating)
” Your service engineer communicated very well at the service visit and follow up questions via email afterwards. The engineer had requested electronic copies of the certificates as well as hard cop…”
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UKAS Weight Calibration Feedback

Feedback submitted by Cellmark Forensic Services
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Climax Molybdenum
Overall Score: Excellent (4 out of 4 rating)
“The engineer was very friendly easy to accomodate within our need for using the balances”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Signet
Overall Score: Good (3 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by MVS Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Evonik MET Ltd
Overall Score: Excellent (4 out of 4 rating)
“Always a pleasure dealing with you, from initial booking through to the site visit.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by University of Plymouth
Overall Score: Excellent (4 out of 4 rating)
“The engineer is always very helpful.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by CBRE/PFIZER
Overall Score: Excellent (4 out of 4 rating)
“Your engineer and your office team are a credit to you.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by CBRE
Overall Score: Good (3 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Don Whitley Scientific Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by FIRA International
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Simbec Research Ltd
Overall Score: Excellent (4 out of 4 rating)
“The engineer is incredibly well organised and efficient in the service provided. He is also a pleasure to work with and I consider him to be part of the Simbec team.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by FE Mottram
Overall Score: Good (3 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Fera
Overall Score: Excellent (4 out of 4 rating)
“Your Engineer is consistently amazing, he knows the site and the people and I know everything is in safe hands when he is doing the servicing.

The support team are great as well, always responding…”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by University of Oxford
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Achilles Therapeutics ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Chromalloy UK
Overall Score: Excellent (4 out of 4 rating)
“Your service engineer was really helpful and was very quick and effective at doing the calibrations. I was Highly satisfied with his work.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by H&I Dept, NHSBT Tooting
Overall Score: Poor (1 out of 4 rating)
“The lack of communication regarding the change of start date caused us considerable technical issues. The level of customer service was unsatisfactory but the engineer was very helpful and efficien…”
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Purchase of New Equipment Feedback

Feedback submitted by BCM Specials
Outcome: Purchased from European Instruments
“Excellent customer focus from Your Sales Rep.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NORTHERN HYGIENE LABORATORIES LTD
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Scapa healthcare
Overall Score: Good (3 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Concept LIfe Sciences
Overall Score: Excellent (4 out of 4 rating)
“Very happy with service provided”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Envigo RMS UK Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Microsearch Laboratories
Overall Score: Excellent (4 out of 4 rating)
“I believe your engineer to be an asset to your team. He is friendly and professional. Thanks you for an excellent service.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by hardide ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Acheson & Acheson
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Archaeology Research Lab
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Oil Plus
Outcome: Purchased From Another Supplier (please give reason below)
“The prices were really expensive to compare other available suppliers.”
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On Site Standard Pipette Calibration Feedback

Feedback submitted by Oil Plus Ltd
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by MCS Laboratories Limited
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Croda
Overall Score: Excellent (4 out of 4 rating)
“Great service, quick turnaround, good value”
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UKAS Weight Calibration Feedback

Feedback submitted by BCM Fareva
Overall Score: Excellent (4 out of 4 rating)
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UKAS Weight Calibration Feedback

Feedback submitted by Lorne Laboratories Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Aspar Pharmaceuticals
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHS Blood & Transplant
Overall Score: Excellent (4 out of 4 rating)
“There were a couple of days the engineer turned up late and we didn’t know if he was coming or not and had to ring the office, but they were unaware too.”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Lorne Laboratories Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by PCR Biosystems Ltd
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by ALS Food & Pharmaceutical
Overall Score: Excellent (4 out of 4 rating)
“Your engineer ialways does a good job and communicates well regarding the outcome of the work. Always provides a courteous and professional service”
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by NHSBT Sheffield
Overall Score: Room For Improvement (2 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Lofthouse of Fleetwood ltd.
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Goss Springs
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Freeline
Outcome: Purchased from European Instruments
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UKAS Weight Calibration Feedback

Feedback submitted by Selcia Limited
Overall Score: Excellent (4 out of 4 rating)
“This is the first time we’ve used the UKAS/ USP41 calibtation and testing procedures and are very happy with the service we received. Having continuity with the service engineer has proven to be ve…”
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by Bowel Cancer Screening Programme
Overall Score: Excellent (4 out of 4 rating)
“The service was very good, though our pipette could not be fixed because very old and parts no longer available, the technician communicated very well with us.”
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On Site Standard Balance Calibration Feedback

Feedback submitted by Christeyns UK
Overall Score: Excellent (4 out of 4 rating)
“Very pleased with the swift, issue free service from Your engineer many thanks once again”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by NLS- Environment Agency
Overall Score: Excellent (4 out of 4 rating)
“The service is really good. You generally get in touch with us before the calibrations are due which gives us time to plan when is best for the calibration to be carried out.”
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UKAS Weight Calibration Feedback

Feedback submitted by cbc
Overall Score: Excellent (4 out of 4 rating)
“The engineer was very helpful as usual”
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On Site Standard Balance Calibration Feedback

Feedback submitted by morris lubricants
Overall Score: Excellent (4 out of 4 rating)
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On Site Standard Balance Calibration Feedback

Feedback submitted by Morris Lubricants
Overall Score: Excellent (4 out of 4 rating)
“Easy to deal with, E I contacted us to arrange Service visit, thank you !”
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On Site UKAS Balance Calibration Feedback

Feedback submitted by Ainsworths
Overall Score: Excellent (4 out of 4 rating)
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Purchase of New Equipment Feedback

Feedback submitted by Spectro Oil
Outcome: Purchased from European Instruments
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Back to Base UKAS Pipette Calibration Feedback

Feedback submitted by MVS Limited
Overall Score: Excellent (4 out of 4 rating)
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On Site UKAS Pipette Calibration Feedback

Feedback submitted by Axiom Veterinary Laboratories
Overall Score: Excellent (4 out of 4 rating)
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